Support for buying directly from Electrolux

Yes, you will be asked to create an Electrolux account before you proceed to check-out. Signing up for a new account is quick and easy.

Your Electrolux account allows you to save addresses, view your order history and track your order. We will also store your invoices for easy access. Our signed-up customers will enjoy the privilege of special offers and discounts.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy (https://www.electrolux.com.my/data-protection-policy/)

Yes, you can choose to either create an account or sign-in with your Facebook or Google accounts.

You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 1-300-88-1122.

Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on 1-300-88-1122.

Please contact us on 1-300-88-1122 for assistance.

Electrolux Facebook fan page is cater for promotional and marketing updates.
For online purchase, please use this website to browse, select and pay for your appliances. If you need assistance or are looking for any appliance that is not available, you can contact us on 1-300-88-1122 and we will be happy to assist.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122, we may be able to make changes if the order has not left the warehouse.

You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail as it may have gone there or contact us on 1-300-88-1122 for assistance.

We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.

"Unfortunately, once placed, your order cannot be cancelled. If you think you have a valid reason, please contact us on 1-300-88-1122. However, your order will be automatically cancelled if:
(I) 3 failed delivery attempts;
(ii) stock unavailability;
(iii) payment issues;
(iv) errors in price and/or in description of the appliance"

We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still haven't receive your order, please contact the Electrolux Call Centre on 1-300-88-1122 and we will help you trace it.

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the appliance but couldn't reach you. To follow-up and know more, please contact us on 1-300-88-1122.

Please contact us on 1-300-88-1122 for further assistance.

Please contact us on 1-300-88-1122 for further assistance.

Please contact us on 1-300-88-1122 for further assistance.

At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

No, cash on delivery is currently not available. We accept credit card, eWallet and bank transfer.

Yes, we accept both local and international credit card and have partnered with most banks in Malaysia. You can see all the available options when you are selecting the payment method at checkout.

Yes, we accept credit card, eWallet and bank transfer.

Yes, all our online payments are secure and meet the global guidelines for PCI and DSS compliance. You can pay online with full confidence.

Yes. Enjoy 0% interest on installment for purchases above RM1,000 with selected credit card.

You should receive both a confirmation of payment from your bank and an order confirmation from Electrolux. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" or contact us on 1-300-88-1122 for further assistance.

Please prepare your bank standing order and send it to malaysia.customercare@electrolux.com or call us Call Center on 1-300-88-1122 for assistance.

Please contact your bank as the payment OTP is sent by them.

"Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired.
Contact us on 1-300-88-1122 for assistance."

"Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown.
If you believe that you have been overcharged in the cart summary, please contact us on 1-300-88-1122 before making any purchase."

At the moment, we deliver to West Malaysia (except Island, Airport & Highland). The lead-time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen

Our standard delivery service is free.

Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.

At the moment, you cannot select your preferred delivery date or time while placing your order. Our delivery partner will contact you on the day of the delivery.

Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner will contact you on the day of the delivery.

Our delivery partner will contact you on the day of the delivery. If you have special requests for delivery, contact us on 1-300-88-1122 and we will do our best to accommodate you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122 to cancel the order.

At the moment, we only offer free standard delivery.

Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators. We are unable to deliver to high floors without elevators for bulk items.

In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking.

Orders placed through our website will be delivered to the address you specified at checkout. We do not offer the option of self pick-up.

No. Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation.

Something must have gone wrong, please contact us on 0800-888-259 for assistance.

We will email you an invoice for your order shortly after it has been delivered, so please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website

We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. Alternatively, if your delivery address is located outside the selected location or you need additional installation service, contact us on 1-300-88-1122 for add-on services.

We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. Below are the services included in Basic Installation:
1. Unpack and verify condition of appliance
2. Set up new appliance and adjust levelling feet
3. For washing machine/ washer dryer:
- Remove shipping bolts
- With existing water outlet/point: Connect water supply pipes and drainpipes to the washing machine (No plumber work will be provided)
4. Connect power and switch on appliance.

We provide add-on installation service from Monday to Friday between 8.30 am to 5.30pm.

We do not offer this option at the moment.

We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. If you have purchased for additional installation service, contact us on 1-300-88-1122 to reschedule.

Most appliances have the needed parts for installation. Depending on the set-up at your home, our installer will advise if there is a need for additional accessories.

Yes. Please remove the old appliance from the intended place and that hoses and cables are sufficient for your new appliance. Installation always takes place on existing outlets for electricity, water and sewage.

You can contact us on 1-300-88-1122 and we will do our best to accommodate you.

We do not offer this option at the moment. Please contact your local e-waste collection centre.

As soon as your order is delivered, we will automatically register your product and activate your warranty.

The warranty period of each product is different, please refer to the warranty policy on the website.

Simply go to Support (https://www.electrolux.com.my/support/) to contact us.

The Manufacturer Warranty T&C can be viewed here https://www.electrolux.com.my/support/warranty-information/

Once your product is delivered, we will automatically activate your warranty and store your warranty validity information. For more information, contact us on 1-300-88-1122

Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact us on 1300-88-1122 for assistance.

You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity. Please contact us on 1300-88-1122 for assistance.

You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity.
We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us on 1-300-88-1122 and explain the issue, our team will assist with the next steps.

We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us on 1-300-88-1122 and explain the issue, our team will assist with the next steps.

This will be managed on case per case basis. Please contact us on 1-300-88-1122 for assistance.

For payments made by credit cards, within fourteen (14) working days from the date we receives Ordered Products, the eligible amount will be refunded on the card originally used;
(iii) For payments made with the bank transfer option, our customer care team will ask for the your bank details to transfer the refund directly to your account. The refund will be processed within fourteen (14) working days.
(iv) For payments made with eWallet option, within fourteen (14) working days from the date Electrolux receives Ordered Products, the Customer will receive the eligible amount on the eWallet originally used;

If the gift you received is eligible for return (as per the return policy), you may return it but we will only refund the value of the purchase in the form of a credit note.