Customer care extended warranty for fridges

01.

What is Extended Warranty?

Electrolux Extended Warranty is an appliance protection plan that provides unmatched, complete coverage to optimise the lifespan of your appliance.

Comprehensive coverage providing a complete peace of mind

The Extended Warranty covers you in the event of product failure or breakage. It activates immediately when your appliance’s manufacturer warranty expires and offers a longer coverage period for up to an additional 4 years.

02.

How Extended Warranty has you covered

Provides a Peace-Of-Mind
Up to 4 additional years of unmatched coverage for all our major appliances, as well as our promise that we'll help you get things back to normal, quickly, easily and at no additional costs.

Expert service and repairs
You are assured that repairs will be carried out by a professional technician who specialises in the repair and maintenance of Electrolux home appliances.

Like-for-like replacement
In the unlikely event that your Electrolux appliance is damaged beyond repair, the coverage includes the cost of a like-for-like replacement.

03.

Our Coverage & Price Plan

Coverage and benefit

Coverage	Electrolux Extended Warranty	Typical Extended warranty by others
Extended Warranty Protection*	Covers up to 5 years protection in the event of a product failure	1-3 years protection plan after manufacturer’s warranty
Financial Protection	Cost of repair including replacement of electrical & mechanical parts as well as labour and transportation charges Protects customers’ financial investment in their product, repairing it to as-new condition using guaranteed genuine Electrolux parts and service engineers	Not all costs may be covered Parts may not be genuine or new and may not conform to Electrolux design specifications
Hassle-free claims	We take care of it for you Saves your time and money sourcing quotes and repairs	May lack readily available brand approved service technicians carrying a wide range of spare parts
Expert repairs	No one knows more about your appliance than we do You can count on our expertise and genuine spare parts	Repairs performed by non-Electrolux certified services teams Parts used may not be new or original
Like-for-like replacement	A like-for-like replacement if your appliance is beyond economical repairs	May not be included

* Extended warranty activates after your appliance’s manufacturer warranty has expired. Provided the grace period of 30 days has expired.

Coverage	Electrolux Extended Warranty	Typical Extended warranty by others
Extended Warranty Protection*	Covers up to 5years protection in the event of a product failure	1-3 years protection plan after manufacturer’s warranty
Financial Protection	Cost of repair including replacement of electrical & mechanical parts as well as labour and transportation charges Protects customers’ financial investment in their product, repairing it to as-new condition using guaranteed genuine Electrolux parts and service engineers	Not all costs may be covered Parts may not be genuine or new and may not conform to Electrolux design specifications
Hassle-free claims	We take care of it for you Saves your time and money sourcing quotes and repairs	May lack readily available brand approved service technicians carrying a wide range of spare parts
Expert repairs	No one knows more about your appliance than we do You can count on our expertise and genuine spare parts	Repairs performed by non-Electrolux certified services teams Parts used may not be new or original
Like-for-like replacement	A like-for-like replacement if your appliance is beyond economical repairs.	May not be included

* Extended warranty activates after your appliance’s manufacturer warranty has expired. Provided the grace period of 30 days has expired.

Price plan per appliance

Price start as low as 7¢ per day
Full warranty cost billed one time upon check-out

Appliance	Up to 3 years extended warranty from
Washing machines and Dryers	35¢/day
Refrigerators	15¢/day
Hood, Hob and Built-in Ovens	7¢/day
Dishwasher	9¢/day
Water Heater	7¢/day

Note: Extended Warranty prices would be based on your purchase price

Appliance	Up to 3 years extended warranty from
Washing machines and Dryers	35¢/day
Refrigerators	15¢/day
Hood, Hob and Built-in Ovens	7¢/day
Dishwasher	9¢/day
Water Heater	7¢/day

Note: Extended Warranty prices would be based on your purchase price

04.

How to purchase

There are 4 other ways to cover your appliance with Extended Warranty.

1. You can buy Extended Warranty as a bundle when you purchase your appliance online.
2. Existing Electrolux appliance owners can buy Extended Warranty as a standalone here.
3. Purchase over the phone by calling the Electrolux Careline on 1300-88-1122, from Monday to Friday, 8:30am to 5:30pm.
4. Purchase via email at malaysia.customercare@electrolux.com

05.

Support, at every step

Our range of support options ensure you experience a streamlined process when you need to talk to us about your Electrolux Extended Warranty Plan. Whether you are experiencing a product fault your appliance, we will provide you with guidance at every step of the way.

Validating appliance eligibility
Electrolux Warranty Certificate

After purchasing your plan, Electrolux will issue you a purchase invoice as proof of extended warranty coverage within 14 days.

Hassle-free claims

Making a claim is simple, and we are here to help you through every step of the process. Simply call our Careline at 1300-88-1122 or drop us an email at malaysia.customercare@electrolux.com from Monday to Friday, 8:30am to 5:30pm.
To expedite service, have the following information ready when you get in touch:

We require a copy of your Extended Warranty’s purchase invoice. Please also have ready your product model number, serial number, along with your personal details (name, contact information) for verification.

If the appliance failure is not reported to us prior to repair, the repair will not be approved.
Our team will also verify your personal information for security, and ensure we have your correct contact details.

FAQ

Why should you purchase an Electrolux Extended Warranty contract?
The Electrolux Extended Warranty is a contract that adds extended warranty (ie breakdown cover) to the manufacturer's guarantee on your new Electrolux product.

Benefits:
1) Provides a Peace-Of-Mind, worry-free coverage up to 5 years
2) Assures repair confidence from our repair expertise, which specializes in the maintenance and repair of Electrolux home appliances
3) Covers the cost of all parts and labour needed to repair the appliance including transportation to/from workshops (excludes consumables and accessories)
4) Covers the cost of a like-for-like replacement if the appliances cannot be repaired or is beyond economic repair
How long is the coverage of Electrolux Extended Warranty?
For your peace of mind with the newly purchased appliance, Electrolux Extended Warranty provides an extended warranty coverage up to an additional 3 or 4 years, after expiration of your appliance’s 1 or 2-year manufacturer’s warranty.
There are also other 1 and 2-year extended warranty plans available.
When does my extended warranty’s coverage start?
Electrolux Extended Warranty’s coverage starts from the expiry of the original manufacturer's guarantee period, up to a further 1 to 4 years, depending on plans purchased.
Who will be repairing my appliances?
Repairs are carried out by our own technicians and/or our pool of approved service partners.
They are professionally trained by Electrolux, which gives them unrivalled knowledge and expertise with our Electrolux appliances.
Will the replacement parts be new and original?
Replacement parts are genuine and new.
These spare parts conform to our design specifications.
How do I make a claim or call for repair?
When appliance breakdown occurs due to an electrical or mechanical failure, you may contact our Careline at 1300-88-1122 to report during office hours, or drop us an email at malaysia.customercare@electrolux.com.

Our team is available every Monday to Friday, 8:30am to 5:30pm.

Our Customer Service Representatives will be ready to guide you through the service process.

To expedite service, please ensure that you have your contract details readily available before placing the call. If the appliance failure is not reported to us prior to repair, the repair will not be approved.
What is the coverage limit?
The Electrolux Extended Warranty coverage is up to the original purchase price of your appliance.

The aggregate cost of repairs and replacements made to your appliance shall not exceed the original purchase price.

The Electrolux Extended Warranty will end when the coverage limit is reached or when the appliance is replaced (whichever is earlier).
What is not covered by the extended warranty?
There are a few commonsense exclusions but the ones which most commonly apply are:

1. If the damage is accidental or cosmetic - ie scratches/ dents which do not affect the function of the appliance
2. Consumable items such as washer door gasket, oven light bulbs and batteries designed to be self-replaced
3. External faults (such as electrical and water supply issues, wiring) or weather/ climate (such as rust, corrosion)

The Electrolux Extended Warranty coverage is up to the original purchase price of your appliance.
What happen if my appliance is beyond repair?
The Electrolux Extended Warranty includes a one-time like-for-like replacement of the faulty appliance if it is beyond economical repair.
Due to technological advances, the replaced appliance may be of a lower retail price than the original faulty appliance.

Extended Warranty

Designed with sustainability in mind

Extended Warranty plan you can count on